If you haven’t yet, mark those calendars for November 13th @ 12pm EST! Our biggest release and sale of the year are kicking off at the same time and we couldn’t be more excited! To give you an idea of what to expect, we’re rounding up some FAQs and general sale info ahead of time!
First up, let’s talk about what’s releasing — if you haven’t yet, come on over to our Instagram or Facebook page to follow along with new products as they’re unveiled! We’re doing our best to get alllll the new gifts and goodies out for you to preview ahead of time, so keep an eye on those social media posts through Thursday evening.
Like we mentioned, this holiday release is definitely our biggest and best of the year! While it’s jam packed with fun and festive finds it’s also loaded with giftable goodies for everyone on your list!
Because we want you to be able to take your time and plan for everyone on your list, we’ve started to add items to our holiday collection for you to preview between now and Friday. This means you can browse through the photos, read descriptions and size charts throughout the day on Thursday! Please note: this collection will be updated throughout the day on Thursday and our new products will show as SOLD OUT until Friday at 12pm EST.
Preview the Holiday 2020 Collection here!
So by now you’re probably thinking… “wait, did you say BIGGEST sale of the year? Give me the scoop sister!”
Biggest. Sale. Of. The. Year!
November is the one and only time a year we run a sitewide sale and it is definitely the biggest and best! Here’s everything you need to know:
The discount code 30OFF will give you 30% off most apparel and accessories (yes, this includes new releases!) Some exclusions apply to this 30% off, and this is because most excluded items will already be on sale:
- $10 off all fleece, pullovers and hoodies
- $5 off all stainless drinkware items
- deeply discounted doorbusters, coffee & tea are excluded
You’ve got almost all the important details, but don’t leave yet! We’ve got a few more things to cover, and some FAQs to review!
Shipping Turnaround Time
Our current turnaround time (the time from when your order is placed to when it is picked up by USPS) is typically 3-5 business days. Because we see our highest volume of orders during this sale and the month of November, we are estimating our turnaround time to be 5-10 business days. We are a team of working moms who are hustling to get your orders out the door as fast as possible, and are going to continue to work hard to ship your orders well before this projected turnaround time. Please remember, Saturdays, Sundays and holidays (like Thanksgiving) are not business days. You will receive an automated email notification when your order ships!
A Note About Paying with Sezzle
Sezzle is a fantastic payment option we are so excited to be able to offer! However, due to the fact that Sezzle is an integrated payment option, when you checkout using this service you do run the risk of overselling an item. This means Sezzle would allow you to checkout when the item is actually already out of stock. At this time, there is no way to prevent this from occurring aside from removing Sezzle as a payment option – which we will not be doing before the end of the year. All of that being said, we want you to be aware that if you checkout using Sezzle there is the possibility of overselling occurring. If this happens and your order is directly affected we will reach out by the end of the day on Friday.
Q: Can I use the 30% off code on the items that are already marked down?
A: The code will not be applicable to items that are already marked down (doorbusters, fleece, stainless drinkware etc.) but if you have other items in your cart you may apply the code and it’ll take 30% off all applicable items!
Q: Can I redeem a rewards code and the coupon code in one transaction?
A: Our system only allows for one code per order, regardless if it’s a reward code or coupon code. Please plan accordingly!
Q: If I purchase more than once will you combine my order?
A: We do our best to combine orders and refund shipping overages whenever possible. Due to the volume of orders we receive in November this may not always be possible but we will continue to try!
Q: If I have a question about my order, where do I contact you?
A: Please email us at email@example.com. It’s easier for us to keep track of conversations via email so please do not DM social media pages with order questions as they may get lost or overlooked.
Q: I’ve emailed but haven’t heard back yet! How long should I wait before emailing again?
A: Please allow 24-48 business hours (Monday-Friday 9am – 5pm EST ) for an email response. Our team works hard to respond to emails in a timely manner, but please keep in mind they are off spending time with their families during the weekend and will not be responding to emails at that time. For example, if you email at 10pm on Saturday please do not send another email Monday morning, it will slow us down in responding and we will respond to each inquiry in the order in which it was received.
Q: If something sells out, are you planning to restock it?
A: One of the reasons we bumped our holiday release and sale up earlier than normal is so that we could get you your most wanted items sooner, and so that we have an opportunity to restock if possible. We have seen an increase in inventory issues with COVID this year, and will do our best to restock items that are in high demand if at all possible!
Q: What’s your exchange policy?
A: Please visit our FAQ page for more details, but here is a quick overview of our return/exchange policy with holiday adjustments:
- We offer ONE FREE EXCHANGE per order. Something not fitting right? We’ve got you covered! This is not a one item exchange, but rather one size exchange per order. If after one exchange you are still not happy with the new size we are happy to make another — though the shipping cost will be your responsibility.
- Exchanges must be made within 3 days of receipt of the item, as shown in the item tracking history. **We are extending our exchange window through 12/31/20 for holiday season. This extension applies only to gifted items, but does not apply to holiday themed products, items that have been washed or worn, and drinkware that has been used.
- If you need to make an exchange, please follow these steps:
- Email us at firstname.lastname@example.org with the item + size you currently have, your order number and what size you need to exchange for.
- Once completed, we will reply within 48 business hours with a prepaid return label or additional options if your size is unavailable.
- Your shipping label will be delivered via email. Download, print, and affix to your package. Returns can be popped into your mailbox for carrier pickup. You do not need to visit a post office.
- IMPORTANT NOTE: Once you receive the label for a return you will have 3 days to get the package to USPS before the label expires. If your item is not scanned in within 3 days, the label will no longer be valid and exchange voided.
Need to make a return? No problem. We do not process refunds. Returns will be processed as a store credit for the same amount as the item purchased, less shipping costs. Store credits do not expire.
More FAQs? Shoot me a text or join the community! You can text me at 774-425-7282 and click here to join our community on Facebook!
Now, click here to head on over and start previewing these fun, festive products!