Questions? You’ve come to the right place! Here are the answers to our most commonly asked questions.
When will my order ship?
Our current turnaround time is approximately 3-5 business days, unless otherwise stated in the product page title. You will receive a shipment confirmation email when your order is being prepped for shipment, your order will ship within 24 hours from the time of receipt. Please allow 24 hours for tracking information to update via USPS.
Please keep in mind we are a small business and this is just an estimate, we work to ship your items as fast as possible and sometimes products will ship sooner than the estimated turnaround time. Thank you for supporting a small business!
Do you ship overseas and to P.O. boxes?
We currently ship to the U.S. and Canada. We will ship to P.O. boxes as well as APO / FPO addresses.
Do you accept returns or exchanges?
We offer ONE FREE EXCHANGE per order. Something not fitting right? We’ve got you covered.
Exchanges must be made within 3 days (1 week) of receipt of the item, as shown in the item tracking history.
If you need to make an exchange, please follow these steps:
- Email us at [email protected] with the item + size you currently have, your order number and what size you need to exchange for.
- Once completed, please click here to print a shipping label.
- Your shipping label will be delivered via email. Download, print, and affix to your package. Returns can be popped into your mailbox for carrier pickup. You do not need to visit a post office.
- IMPORTANT NOTE: Once you submit a request for a return you will have 3 days to get the package to USPS before the label expires. If your item is not scanned in within 3 days, the label will no longer be valid and exchange voided.
If you experience any issues while processing your return label at the link above, please email us at [email protected]
Need to make a return? No problem. We do not process refunds. Returns will be processed as a store credit for the same amount as the item purchased, less shipping costs. Store credits do not expire.
Past the exchange window? Feel free to post your item for sale or trade in our BST group here.
Can you change my shipping address after an order is placed?
We cannot guarantee it, but we’ll certainly try. If you made a mistake on your shipping address please email me at [email protected] with your order # and info, and I’ll do my best. Due to the volume of orders we receive, no promises!
I forgot to apply my coupon code! Can you add it after my order has been placed?
Unfortunately we cannot apply coupon codes once your order has been placed.
Do you offer upgraded shipping?
Yes, we do! Please email us [email protected] BEFORE placing your order and we will review express shipping methods.
Can I send a note with an order I placed?
Yes, absolutely! If you are sending a package to someone other than yourself and would like a note to be included, please leave your note in the NOTES section at checkout and we’ll be sure to add it.
Do you offer local pickup?
Yes, we do! Please email me at [email protected] for details.
Do you replace defective items?
You bet. We want you to get what you paid for, and be happy with your purchase. We will replace defective items within 14 days (2 weeks) of receipt as shown on the product tracking. Please email us at [email protected] with any defective item issues.
Do you do collaborations or sponsorships?
Yes, we do! Please email us at [email protected] to inquire about current collaboration needs.
Can I submit design ideas?
Yes, you sure can! Please fill out this form.
Do you offer wholesale?
Please email us at [email protected]
Can I purchase your t-shirts blank?
Unfortunately no, our garments are only available with our exclusive designs.